Cancellation Refund Policy & Terms

IMPORTANT: Please arrive 10 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our main priority. 

Changing to Bookings 

Reservations require a full advance payment via credit card or PayPal. Toucan Tours will send an e-mail confirmation of the date and time of your tour. Deposits are fully refundable if the reservation is cancelled 3 days -72 hours or more prior to the scheduled tour.

We have a limited amount of Segways available for tours. Therefore to ensure other participants aren’t disadvantaged we ask you to arrive 10 minutes before scheduled tour times so we can start the induction on time. Safety and training for all of our guests is our main priority.

Indemnity Forms

Before participating in any Toucan Tour activity, all participants must sign a Toucan Tours Indemnity Agreement Form personally or by an Agent or Guardian if the participant is under the age of 18 years.

Age Restrictions

Participants participants must be 12 years of age or older.

Personal Information

Some functionalities of the website will ask for the voluntary supply of personal information. This information includes:

– name and email address for the purpose of subscribing to our e-newsletter; and
– name, email address, contact details and message for the purpose of assisting you with an enquiry to Toucan Tours.
– payment details are protected by a payment gateway

Access to and Right to Rectification of Personal Information

To access, update or remove information Toucan Tours holds about you, contactToucan Tours directly via phone, email or enquiry form. We wish to ensure information held by Toucan Tours is accurate and up-to-date.


The Toucan Tours website uses remote servers to host, deliver, store and maintain our website and content. Toucan Tours puts in place all reasonable measures to protect personal information from loss, prohibited access, misuse, alteration, destruction or unauthorised disclosure.

Get in Touch

We understand your requirement and provide quality works.

Tours start from
National Storage 11 May Street Brisbane City QLD 4000


Toucan Tours is an initiative of International Day of People With Disabilities